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Connie Klotz RMT

Appointment Policy

respecting each other's time

Missed Appointments

Please understand that massage therapists only get paid when they deliver a service, therefore, missed appointments are costly for us and prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

 

Cancellations

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system or send a text to 250-715-5814. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.